FAQ

Book an appointment for a hearing test if you are curious about your hearing!
For individuals working in noisy environments, enjoy loud hobbies (concerts, shooting range, etc.), or have a family history of hearing loss, you can have hearing loss without knowing.
You can stay proactive with your hearing health by having a baseline idea of your hearing levels.
The main causes of hearing loss are aging, loud noise exposure, genetics, infections, certain ototoxic medications, head injuries, and underlying health conditions (E.g. diabetes or heart disease).
Hearing aids allow users to hear conversations and sounds that they previously missed and improve their quality of life through communication and stimulating the auditory nerves within the ear.
Hearing aids, however, cannot restore natural hearing. There are little hairs in the inner ear that pick up sound and once they break down, they cannot regenerate. Hearing aids can slow the rate of deterioration of the little hairs inside the inner ear.
No, wearing hearing aids will not damage your hearing. Your clinician will program the sound output based on the hearing loss of the individual and their personal preference. We will ensure the sounds are comfortable for the user. Any dangerously loud sounds can actually be suppressed in the hearing aid’s output.

If your hearing aids do not turn on despite being fully charged or having a new battery, if you are hearing distorted and unclear sounds, or if you see physical damage, your hearing aids most likely need repairs. If you are unsure what the problem is, please book an appointment and our clinician can assess the hearing aid to see if repairs are needed.
Unfortunately, we won’t know until we inspect the device. Manufacturer warranty covers simple repairs but if your hearing aid is damaged extensively, you would need to check your Loss & Damage Warranty policy.
Warranty dates are provided on the invoice typically but if you are unsure, we can help you call the manufacturer to find the warranty dates and coverage.

Yes! Friends and family are welcome. Due to limited space, please bring 1-2 guests. We find that people who accompany patients provide valuable perspective on your listening lifestyle, help with remembering complex information, and provide support to ensure you have a successful outcome
We offer our services in English, Korean, and Cantonese.
Patients are more than welcome to bring their friends and family to help translate.
Please enter through the front doors of the building. Our unit is behind the grey door on the left of the elevators. There will be a sign stating Unit 104 on the wall.
Paid visitor parking is available for $3/hr. There is ample parking at the back of the building and parking garage. Payment is taken at the machine between the front doors of the building or via the QR code inside our office. Please remember your license plate!
To maintain the quality of care for all our patients, we are unable to accept walk-ins. Please call or send us an email to arrange an appointment.

Individuals with a valid OHIP card are eligible for the ADP grant every five years for hearing aids. We can help apply for this coverage on your behalf.
If you have private insurance, please speak with your insurance provider about your benefits. Although we do not have direct billing, an invoice can be used for a reimbursement claim. Additional documents may be required by insurance and can be provided upon request.
We work with multiple government programs, such as ADP, ODSP, WSIB, and DVA. Please feel free to ask our clinician how the process works to get the funding you need. For those with private insurance, we do not offer direct billing. An invoice can be provided for a reimbursement claim.

Contact Us

Our office is by appointment only.

Please contact our office by phone, email, or the contact form.

Typical response time is within 1 business day.

Hours of Operation:

Monday-Friday: 9AM to 5PM

Saturday & Sunday: CLOSED

Our office is closed on all statutory holidays